Cancelation Policies.

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Pre Order Down payments are nonrefundable unless we are unable to fulfill your order. These deposits of $10 to $16 per bird are used for program expenses. 

 

One may choose to substitute or switch out an available bird for another during in person Open Coop Days, with any differences in cost due upon pickup. Changes will not be made to one's order online, but can be made on the farm during Hen Sale/Open Coop Days.

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Birds purchased in full will be refunded to their down payment value *minus a 4% processing fee that we cover with the initial purchase of the birds, should an order elected to be canceled by the customer. For example: birds purchased at $30 will be refunded at $20* per bird ($10 deposit), at $35 refunded at $23*, and rare and specialty breeds purchased at $40 and $45 will be refunded for $26* and $29* respectively.

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In mixed set orders where some birds are purchased in full and others have a deposit placed upon them. Birds purchased in full will be refunded to their down payment value, minus a 4% processing fee that we cover with the initial purchase of the birds online.

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​If one is not available during our Hen Sales (Open Coop Days) and has not reached out to us prior regarding alternative dates, the deposit would be retained by HAVEN for program expenses after three days. We will contact you either through email or text (in the manner given) beforehand.

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If your schedule shifts or you are unable to pick up birds purchased in advance and are still interested in our started pullets, please reach out to us in advance. The initial payment can be applied to any remaining birds at one's discretion. Please note that availability may change.

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Rooster Policies.

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Most hatcheries offer a guarantee of 90 percent on their sexing or the potential for 1 rooster in every set of 10. We fully stand by our birds in the 2025 season and will offer a full refund of the rooster(s) or a replacement hen of the same price tier on any roosters we have missed with proof of purchase within 30 days.

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No roosters have been reported for the 2024 season, only 1 mis-sexed  rooster was reported the year prior in 2023 who gallantly defended his hens from a fox.

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For biosecurity reasons, once a bird leaves our property, we are unable to take them back in order to maintain our NPIP certification.​​

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By attending one voluntarily assumes the risks related and releases HAVEN and participating parties from liability.